Updated 2026-09-25
First, check the status page to make sure the service is up.
My sign-in code didn't arrive
- Check your spam or junk folder.
- Make sure you typed your email address correctly.
- Codes expire after a short time. Request a new one and use the most recent email.
My master password isn't accepted
- Check Caps Lock and your keyboard layout.
- Your master password is separate from anything you use elsewhere, including your email password.
- If you've truly forgotten it, use your Recovery Kit. We can't reset it for you.
A vault item won't open
If it has a schedule, it only opens inside its window, and you need to be online. See Time-locked access.
Autofill doesn't appear
- Make sure the extension is unlocked.
- Check the login's website address matches the site you're on.
- Some sign-in forms are split over two pages; fill the username first.
I didn't get a reminder email
Email reminders go to your account's verified email address. Check spam, and check the reminder is set to email rather than in-app only.
Still stuck?
Contact us with the email address on your account.